Privacy Policy

This policy complies with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. For users in the EU/EEA, we also comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

FAMC Technology Enterprises LTD
Office A, Innovation City Business Centre
Ras Al Khaimah, United Arab Emirates
Email: [email protected]

Provided directly: name, email, phone, company details, tax ID (contact forms, booking, client onboarding).

Collected automatically: IP address, browser, OS, pages visited, cookies.

Email data: We use click tracking in emails we send (newsletters, confirmations). Resend, our email provider, records clicks on links in emails to analyze communication effectiveness. We track email opens using tracking pixels to analyze open rates.

Service delivery (custom software, IT consulting), responding to inquiries, processing bookings and payments, sending newsletters (with consent), generating invoices/contracts, legal compliance, analytics and optimization.

Consent: newsletter, non-essential cookies.

Contractual necessity: service delivery, invoicing.

Legitimate interest: security, analytics, service improvement.

Legal obligation: tax records, regulatory compliance.

We do not sell personal data. We share with: Stripe (payments), Resend (emails), Google Analytics (anonymized data), legal authorities (when required by law).

Contact forms: 12 months. Client data (invoices, contracts): 7 years. Newsletter: until unsubscription. Analytics: 26 months.

SSL/TLS encryption, secure server infrastructure (Hetzner Cloud, EU region), access controls, regular security reviews.

You have the right to: access, rectify, erase, restrict processing, data portability, and withdraw consent at any time.

Contact us at [email protected]. We respond within 30 days.

Your data may be processed in the UAE and EU. For transfers outside the EU/EEA, we ensure adequate safeguards are in place.

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

We may update this policy periodically. Material changes will be posted on our website. Continued use constitutes acceptance.